Your questions, answered.
How long does the mug take to charge?
Initial charges can take 4-5 hours, and should be done before first use of the mug. After the mug is fully charged, charging time will vary based upon battery depletion level, but is on average around one hour.
Can I keep my mug on the coaster overnight?
Yes, you can safely keep the mug on its coaster.
How do I turn the mug off?
We recommend turning off your mug for long-term storage or traveling. Press and hold the power button until the battery level indicator is no longer lit up.
How do I change the temperature setting?
Quick press the power button on the side of the mug to change the temperature. You will see the LED icon light up on the front of the mug. Thermacup will remember your last setting between uses.
When does Auto Stand-by kick in?
The mug smart senses liquid to turn on and off. If the mug is on and receives liquid, it will identify that it should heat to the proper temperature. Inversely, if the mug no longer has liquid in it or the battery level depletes, it will automatically put itself into stand-by.
What is the white silicone band that came on my mug?
Your mug comes with a disposable band on the rim of the mug. This is meant to protect the rim while in transit. Please go ahead and throw this out before use.
What do i do if my mug or charging coaster are not working?
Customer satisfaction is our number one priority. Please contact our customer service team at 877-269-2025 or email customerservice@thermacup.com to work through any troubleshooting or replacement requests.
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Please fill out this form for any questions regarding our product or previous orders. All requests will be responded to within 48 hours. You may also email us at customerservice@thermacup.com.